Usually once a week or more, I receive a tech support request dealing with a gamer who has suddenly started to receive multiple messages along the line of:
Unable to open (dmbfile name) for example, “unable to open scheduled game file”, “unable to open dmbsgm file”, “unable to open transaction file” etc.
When this occurs it is usually not an issue with the DMB game software, but outside interference from some other program residing on your computer. The mostly likely culprits that cause the interference are anti-virus or internet security programs. When I ask what anti-virus program is being used, most of the replies indicate some form a Trend-Tech product.
Why does this happen? When you play a DMB game, the program is constantly opening and closing various DMB files. This is usually the type of activity that attracts the attention of virus programs as it thinks the opening/closing of DMB programs is consistent with a virus trying to infect a pc.
What can be done to curb this from occurring? A couple of things:
1. 1. Most anti-virus programs allow you to set exceptions for folders not to scan. Look up in your anti-virus program how to set an exception and add your entire DMB folder to the exception list. If you do not know how to do this, contact your anti-virus tech support group.
2. 2. Try another anti-virus program. There are plenty out there to choose from. The anti-virus I run on my pc’s has never experienced any problem similar to what is described above.
3. 3. Always make sure that you have a backup made of your DMB game and season databases. I am surprised by the number of DMB gamers who do not do this. If you do not know how to back a backup copy of your software, please review this link:
If you have any further questions you can contact me at: