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Posts: 297
05/27/08 02:12 PM
Well I know ColonelTom from a league I'm in and I liked his post.
The guy generalizing every sim player as a whiney, 50 year old...well I don't remember exactly but that was pretty uncalled for.
Some people made some accurate comments (in my opinion) like every forum has jerks and those who think Dayne sold them out are ungrateful.
Yeah I read the whole thing and don't see to much intelligent analysis of the situation. I was mostly speaking about Dan who just opens up a thread to dump on Dayne and say his product will always be there for people if they want it. Dan says Dayne is horrible at PR, needs thicker skin and someone said any business that allows online customer complaints to factor into business decisions is doomed. Where was the intelligent analysis? Seemed to be a whole lot of speculation about motives and how Dayne just strung the whole community along to get what he wanted. If the whole "open source" conversation kept going then maybe I could agree but no I don't see it. Sorry.
Edit: One last note from just my own experience, businesses do listen to online complaining as long as it's not ridiculous. You get a lot of ridiculous e-mails and phone calls working in a restaurant but my experience is companies will listen to those who aren't being belligerent. I don't have the experience many of you do but every place I have worked has spent a good deal of time and money on using the internet for judging customer opinion and making decisions based at least partially off of it. That is speaking about businesses that have nothing to do with the internet. A company like IS probably weighs those customer complaints/suggestions even more so.
You know the one thing I will agree with; I do find it odd Dayne keeps saying Tom told him basically to let the forum vent and get involved as little as possible. I'm not sure his exact quote but I'm curious if that is true. I don't know Tom and wasn't around when he was but that is some peculiar advice. I don't think the owner is obligated to join a message board and answer every question the community has or hold chats or even write monthly newsletters but he did make attempts at all of those things rearguards of how that conversation between Tom and Dayne went. I don't think anyone should hold ill feelings towards Tom but then again I don't think anyone should hold ill feelings towards Dayne either so don't listen to me. Edit #2: Darn grammatical errors.
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